Shipping policy

Shipping Policy

Free shipping on orders of $100 or more

Orders of $100 or more ship free. Orders under $100 ship for a flat rate of $8. The shipping cost is shown at checkout before you pay, so there are no surprises.

Order processing and delivery times

  • Processing: 1 business day. Orders placed after 2:00 PM ET or on weekends and holidays begin processing the next business day.
  • Delivery: 6–11 business days after your order ships.
  • Total: approximately 7–12 business days from order to delivery.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and are not guaranteed.

Where we ship

We currently ship to THE UNITED STATES ONLY. All prices are shown in U.S. dollars (USD). We do not ship to P.O. boxes or APO/FPO addresses.

Duties and import fees

OPTION A: For U.S. orders, all import duties and fees are included in the price you pay at checkout. You will not be asked to pay anything on delivery.

Carriers and tracking

All orders ship with tracking. We work with USPS, UPS, YunExpress and choose the most reliable carrier for your location.

You'll receive an email with your tracking number as soon as your order ships. Please allow up to 48 hours for tracking information to update on the carrier's website. You can also check your order status at any time on our Track Your Order page.

Shipping delays

Occasionally, deliveries are delayed by severe weather, carrier disruptions, customs processing, or high-volume holiday periods. These delays are outside our control, but if your order is affected, we'll keep you updated. If your order hasn't arrived within [15] business days of placing it, please contact us at support@northernsweaters.com and we'll look into it right away.

Lost, stolen, or damaged packages

  • Lost in transit: if tracking shows no movement for 10 business days, or your order hasn't arrived after 20 business days, contact us and we'll work with the carrier to locate it. If it can't be found, we'll send a replacement or issue a full refund.
  • Marked delivered but not received: please check with neighbors, your building's mail area, and any safe drop-off spots, and wait 48 hours, since carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us and we'll help you file a claim with the carrier.
  • Arrived damaged: email support@northernsweaters.com within 7 days of delivery with your order number and photos of the item and packaging, and we'll arrange a replacement or refund.

Shipping address

Please make sure your shipping address is complete and correct at checkout, including any apartment or unit number. If you notice a mistake, contact us as soon as possible. We can update the address before your order ships, but once it has shipped we may not be able to redirect it. If a package is returned to us because of an incorrect address or a refused delivery, we'll contact you to arrange reshipment, which may require an additional shipping charge.

Order status

You can check your order status at any time using the tracking link in your shipping confirmation email, on our Track Your Order page, or by contacting us at support@northernsweaters.com.

Returns

For details about returns and exchanges, please see our Refund Policy.